Contact Us

Last Updated: July 14, 2026

We are here to help. Whether you have a question about your order, need assistance with a return, or just want to learn more about our products, we would love to hear from you.

How to Reach Us

Customer Service Hours

Our customer service team is available during the following hours:

Monday – Friday

9:00 AM – 6:00 PM (PST)

We are closed on weekends and federal holidays. If you contact us outside of our business hours, we will respond to your inquiry on the next business day.

What to Include When You Contact Us

To help us assist you as quickly and efficiently as possible, please include the following information when you reach out:

• Your order number (if applicable)
• The name and email address associated with your order
• A clear description of your question or issue
• Any relevant photos or documentation (for returns or damaged items)

Response Times

We aim to respond to all inquiries within 1 business day during our regular business hours. During peak periods, response times may be slightly longer—we appreciate your patience.

Contact Form

A contact form is available at the bottom of this policy page for your convenience. Simply fill in your name, email address, order number (if applicable), and your message, and we will get back to you as soon as possible.

We Look Forward to Hearing From You

Thank you for choosing Garnethiill. We value every customer and are committed to providing you with the best possible shopping experience. Whether you are browsing our collection, placing your first order, or returning to shop with us again, we are here to support you every step of the way.

We look forward to serving you and welcome you to explore our website and discover everything Garnethiill has to offer.